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Next Wave Cities are growing, business-friendly municipalities outside of Metro Manila with modern infrastructure...

Risk assessment pushes us into reflection on the things that are likely to trip us up, with the promise of making an organization more fault-tolerant.

In the Philippines, the face of the sachet economy is the vast number of sari-sari stores covering the country.

Machine-assisted support emerged from the primordial soup of 1200 baud modems and cassette tape answering machines.

In keeping with our artisanal approach to program delivery, we make sure someone from management owns the project and understands as much as possible about the processes contained therein.

To us, it’s a tenet of BPO dogma that a poorly deployed program will suffer from poor performance until you put the thing out of its misery.

Depending on what you plan to do, we can help in several ways. This post looks at the different types of clients we work with and how we consult with them.

Businesses and individuals routinely send work to the island nation. No wonder with its penchant for producing knowledge workers and a low-cost operating environment. But the Philippines is more than a mill chundering out young, energetic, tech-savvy people.

Think of the Shēngxiào not as twelve animals, but as a sophisticated system of archetypes that has helped people understand character and potential for generations.