A history of outsourcing operations
Why the Philippines
An English-speaking professional workforce, three decades of serving overseas clients, and teams that work around the clock
What the Philippines offers, where teams operate, and the day-to-day work.
A Mature Industry
A Short History of Philippines Outsourcing
English is the Working Language
The 1987 Constitution names Filipino and English as the official languages. English is the language of university teaching, the courts, and most business, so a marketing coordinator in Makati writes the same briefs, reports, and Slack threads your team at home does.
Run your team on written documentation and live calls, with no translation layer and no separate process for the offshore half.
English is the Working Language
The 1987 Constitution names Filipino and English as the official languages. English is the language of university teaching, the courts, and most business, so a marketing coordinator in Makati writes the same briefs, reports, and Slack threads your team at home does.
Run your team on written documentation and live calls, with no translation layer and no separate process for the offshore half.
Global Workforce
Close to two million Filipinos work in IT and business process services (1.9 million in 2025, by industry count). Many of the people we interview have already worked to an American or Australian client's standards, tools, and calendar. They know what a Monday stand-up in Sydney looks like from the inside.
Hire people who arrive knowing how to work for a business they've never visited.
Global Workforce
Close to two million Filipinos work in IT and business process services (1.9 million in 2025, by industry count). Many of the people we interview have already worked to an American or Australian client's standards, tools, and calendar. They know what a Monday stand-up in Sydney looks like from the inside.
Hire people who arrive knowing how to work for a business they've never visited.
Western Business Fluency
The Philippine legal and education systems have American roots; the country writes in US English and grew up on American television. Filipino workplaces also carry their own values (a strong sense of team, deep loyalty, real care about respect), and they shape how people work with you. We've written a separate guide to them:
Spend onboarding time on your business, not on bridging two business cultures.
Western Business Fluency
The Philippine legal and education systems have American roots; the country writes in US English and grew up on American television. Filipino workplaces also carry their own values (a strong sense of team, deep loyalty, real care about respect), and they shape how people work with you. We've written a separate guide to them:
Spend onboarding time on your business, not on bridging two business cultures.
Work Your Timezone
Shift work has been part of the industry since the first call centres opened in the 1990s. Filipino professionals are used to setting their day by the client's schedule. Philippine Standard Time is UTC+8.
Run real-time collaboration, or cover any local working day.
Work Your Timezone
Shift work has been part of the industry since the first call centres opened in the 1990s. Filipino professionals are used to setting their day by the client's schedule. Philippine Standard Time is UTC+8.
Run real-time collaboration, or cover any local working day.
Moving Up the Value Chain
The newest growth is in judgment-heavy work. Global capability centres (companies' own offshore teams) now employ around 270,000 people here across some 170 centres, doing analysis, engineering, finance, and design. Manila's upskilling providers are training people for AI-era roles: workflow owners, AI auditors, prompt QA.
Staff specialist and senior roles, including the ones that don't fit a standard job description.
Moving Up the Value Chain
The newest growth is in judgment-heavy work. Global capability centres (companies' own offshore teams) now employ around 270,000 people here across some 170 centres, doing analysis, engineering, finance, and design. Manila's upskilling providers are training people for AI-era roles: workflow owners, AI auditors, prompt QA.
Staff specialist and senior roles, including the ones that don't fit a standard job description.
Employment & Data Framework
Employment is governed under the Labor Code, overseen by the Department of Labor and Employment. Statutory benefits are set in law: social security (SSS), health insurance (PhilHealth), the housing fund (Pag-IBIG), and a mandatory 13th-month salary. Client data falls under the Data Privacy Act of 2012 (RA 10173), enforced by the National Privacy Commission.
Employment & Data Framework
Employment is governed under the Labor Code, overseen by the Department of Labor and Employment. Statutory benefits are set in law: social security (SSS), health insurance (PhilHealth), the housing fund (Pag-IBIG), and a mandatory 13th-month salary. Client data falls under the Data Privacy Act of 2012 (RA 10173), enforced by the National Privacy Commission.
Get Started
Who Do You Need
Tell us what your team needs to deliver. We'll draft a specification covering scope, seniority, tools, and the measures that apply at day 45, and you approve it before we source anyone. If you know the outcome but not the roles, we'll start with Capability Design.
Get Started
Who Do You Need
Tell us what your team needs to deliver. We'll draft a specification covering scope, seniority, tools, and the measures that apply at day 45, and you approve it before we source anyone. If you know the outcome but not the roles, we'll start with Capability Design.
Get Started
Start With Your Brief
Tell us what your team needs to deliver. We'll draft a specification covering scope, seniority, tools, and the measures that apply at day 45, and you approve it before we source anyone. If you know the outcome but not the roles, we'll start with Capability Design.
Information you need