Operations Manager

Runs the machinery that keeps delivery on time and on standard

Objective

Own day-to-day operations — capacity, workflow, SLAs and team performance — so the business delivers predictably and issues are caught early.

BPO and shared-services operations, WFM and utilization metrics, multi-client delivery environments, PH labor and HR practice for managed teams.

Own day-to-day operations — capacity, workflow, SLAs and team performance — so the business delivers predictably and issues are caught early.

Process Design & SOP Ownership

Team Leadership & Performance Management

KPI & SLA Management

Capacity & Workforce Planning

Vendor & Resource Coordination

Escalation & Issue Resolution

AI & Digital Fluency

Google Workspace/Microsoft 365

Asana, ClickUp or Monday

HubSpot or Zendesk

Looker Studio or Power BI

Slack

Creative Director

AI Transition Trainer

Chief of Staff

Operations Manager

Forward Deployed Engineer

Full Stack Developer

Social Media Manager